Heywood, a leading provider of pension technology solutions, is proud to announce that it has once again been awarded the prestigious Investor in Customers (IIC) Silver Award, marking the fourth consecutive year the company has achieved this recognition.
The Investor in Customers Award is a hallmark of excellence, recognising organisations that consistently demonstrate a deep commitment to understanding and meeting customer needs. The award is determined through comprehensive surveys with customers, employees and senior management, alongside an independent assessment conducted by Investor in Customers.
As part of this year’s assessment, Heywood maintained an outstanding Net Promoter Score (NPS) of +86%, more than double the industry average of +40% for Software & SaaS providers in the UK and US. This continued high performance underscores the strength and consistency of Heywood’s customer relationships.
In addition, 99% of customer respondents confirmed that they consider Heywood to be a trusted partner which is a powerful endorsement of the company’s long-term approach to collaboration and service excellence.
This year, Heywood was also presented with the “A Company that Cares” Award by Investor in Customers, having been deemed excellent in the categories of understanding customer needs and meeting customer needs. This additional recognition reflects the organisation’s embedded culture of customer-centricity across every level of the business.
Sian Jones, CEO of Heywood, commented: “Winning the Investor in Customers Silver Award for the fourth year in a row is something we are incredibly proud of. Sustaining an NPS of +86%, more than double the industry benchmark, alongside 99% of customers describing us as a trusted partner, speaks volumes about the strength of our relationships.
Being recognised as ‘A Company that Cares ’ is particularly meaningful, as it reflects our culture and the values that drive our teams every day. Our focus remains simple: to listen, to understand, and to deliver solutions that genuinely make a difference for our clients and their members.”
Tony Barritt, Managing Director of Investor in Customers said: “Achieving the Investor in Customers Silver Award for the fourth consecutive year is a significant accomplishment and reflects Heywood’s sustained commitment to listening, learning and continuously improving. Maintaining their incredibly high NPS score and earning the trust of 99% of customers as a valued partner demonstrates not only strong service delivery, but a deeply embedded customer-centric culture. Heywood’s additional recognition as A Company That Cares further reinforces the consistency, integrity and focus that underpin their approach to long-term client relationships.”
Heywood remains committed to driving innovation, service excellence and meaningful partnerships across the pensions industry, ensuring clients receive consistent value and long-term support.
® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld