Mastering member communications in de-risking

Effective communication is central to every successful pension risk transfer. As schemes prepare for buy-ins and buyouts, clear and timely member engagement can make the difference between confidence and confusion.

In this on-demand webinar, Heywood’s experts explore how data-driven communication strategies are helping schemes build trust, improve understanding, and reduce inbound queries during de-risking.

Watch on demand

Whether you’re a trustee, administrator, or insurer, this short session shows how to connect with members through clarity, consistency, and care, even in the most complex transitions.

What you'll learn

• How to create a clear communication strategy that supports members through each stage of the buy-in and buyout process
• The role of accurate data in ensuring personalised, compliant, and consistent messaging
• Practical examples of how schemes are using digital tools to improve engagement and reduce uncertainty
  

Who is this session for?

This webinar is designed for trustees, administrators, and insurers involved in pension risk transfers. It offers practical insights for anyone responsible for explaining scheme changes, managing member expectations, or ensuring communications align with regulatory standards.

Related resources

If you found this session useful, explore more of our insights on effective communication and data readiness in pension risk transfer:

• Effective member communication in pension risk transfers
• Why data accuracy is vital in pension buy-ins and buyouts
• Breaking the bottleneck: Why GMP equalisation and data challenges are delaying buyouts in 2025

Discover how Heywood Passport supports data accuracy and confidence in pension risk transfers.
Learn more about Heywood’s pension risk transfer technology