Consistent and continuous learning
Clwyd Pension Fund
Clwyd Pension Fund administers the Local Government Pension Scheme for employers across North East Wales.
The fund comprises over 50 employers and around 50,000 active, deferred and pensioner members. Clwyd’s mission is to be known as forward-thinking, responsive, proactive and professional, providing excellent customer-focused, reputable and credible service to all of their customers.
The fund emphasises the importance of professional development, with a corporate objective to acquire and maintain knowledge and skills to best serve member needs.
Overview
Pensions administrators are under increasing pressure with ever-growing legislative complexity and demands. Industry challenges such as GMP reconciliation, poor data quality and rising member expectations place strain at a time when recruiting experienced staff has become increasingly difficult.
Clywd Pension Fund experienced such challenges, placing pressure on the administration team to adapt to increasing demands while undertaking day-to-day processing activities.
Heywood Learn
The courses reduce induction periods for new team members, encouraging faster productivity and increasing team skills and knowledge.
Heywood Learn's flexible approach suits varied schedules and improves knowledge retention, helping teams stay up to date with legislative changes.
Solution overview:
- Interactive and engaging content with videos and quizzes
- Wide-ranging topics aimed at varying experience levels
- Customisable learning and development plans
- Regular assessments and progress tracking for users and managers
"I have found the learning content really clear and informative. The modules are easy to work through, it is easy to navigate around and I like that there are quizzes in there to test your knowledge."
The advantages
Support development
Increase and maintain team knowledge to reduce skills shortages and gaps
Increase quality
Reduce the risk of manual error and focus on regulatory commitments
Improve service
Make robust and informed decisions to manage potential conflicts
Standardise learning
Plan training around team schedules and track progress
Accelerate learning
Reduce induction periods for new team members, encouraging faster productivity
The Clwyd Pension Fund Experience
TEC users were able to use modules to refresh knowledge and remind themselves of any new functionality that has been introduced since they last completed these processes.
By completing the tests throughout each module, users gained confidence in their ability to complete these processes. It also highlighted areas that needed more attention.
There are options to download checklists for certain processes which have been highlighted as advantageous.
"Heywood Learn has really helped us with training staff members that are new to pensions, LGPS or even just new to Heywood software.
We have been able to set new staff members up on Heywood Learn and for their first week they will solely spend at least half of their time completing modules such as ‘Introduction to pensions’, ‘Introduction to the LGPS’ and ‘Introduction to Altair’. This has allowed new employees to receive basic training without having to allocate the time of an experienced staff member for coaching.
New staff will continue to use Heywood Learn as they progress to carrying out tasks, to ensure they are utilising all of the system facilities available."
- Principal Pensions Officer
"I was able to use modules in Heywood Learn to refresh my knowledge and remind myself of any new functionality that has been introduced since I last completed these processes.
By completing the tests throughout each module, I gained confidence in my ability to complete these processes. It also highlighted areas that I needed to focus more attention on.
I like the fact that there are options to download checklists for certain processes. For example, I used the Year End Payroll Processing checklist from Heywood Learn when I was completing my actual Year End Payroll Processing."
- Lead Pensions Officer
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