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Heywood

Season's greetings from all at Heywood! Watch our video with Sian Jones to learn about our 2025 achievements, and explore the links below to dig deeper into what we've been up to. 

Watch our festive 2025 video with Heywood CEO Sian Jones


50-year birthday celebrations

2025 marked the start of a very special milestone for Heywood, as we celebrated our 50th year in business.
 
Over the past five decades, both the industry and our company have evolved tremendously. We are proud to have played a pivotal role in shaping some of the sector's most important developments.
 
This considerable achievement wouldn't have been possible without the passion, dedication and talent of our people, past and present, as well as the fantastic support from our customers. To celebrate this incredible journey, we embarked on a full year of activities, surprises and celebrations. Here's to 50 years!
 
Learn about the company's inception in our article 'A touch of CLASS: The Heywood origin story.'

 

Pensions dashboards

We've been supporting the Pensions Dashboards Programme from the start, and this year we reached another milestone by connecting over 180 different pension schemes to the Dashboards' ecosystem, providing connection service to over 10 million members. Visit our resource hub for a comprehensive overview of everything you need to know to start your dashboards journey. 

This year, we welcomed 20 brand-new customers into the Heywood fold, including the Royal Mail Collective Pension Plan. Find out how we unlocked a stress-free dashboards journey for AJ Bell, our first customer to meet staging dates in our case study 'Pathfinder to pioneer: Defining pensions dashboards success'.

 

Award wins

We're proud to have been recognised by the industry for our work, and this year, scooped our third consecutive honour at the European Pensions Awards. This and our second PMI Pinnacle award win, in the new 'Impact on Retirement Planning Excellence' category, acknowledge the impact of Heywood and our partners' Money Alive in creating Heywood Video Engage - an interactive and personalised tool that simplifies complex financial information to engage members. 

The award success didn't stop there - we scored another hat-trick in the form of receiving the prestigious Investor in Customers Silver Award for the third consecutive year. As part of the assessment, our Net Promoter Score rose to an impressive +88%!

Pension Pulse CTA 2


Environmental commitment

We take our environmental responsibility seriously and have been carbon neutral since 2021. You can read more about our sustainability measures and carbon offsetting in our environmental commitment. 

Part of our effort involves the wider business, with our people taking time away from their day-to-day responsibilities and volunteering with the River Ribble Trust. You can read about our day planting 600 trees, here: Planting trees and building connections with Ribble Rivers Trust. 

Working with our customers

As always, 2025 saw us host our twice-yearly regional and product-specific user groups. These meetings are crucial to our development and provide an opportunity to gather valuable feedback from our customers. Our article 'CLASS User Groups: A platform for meaningful collaboration' provides an overview of the event format and an insight into the Spring events. 

Thank you for a great 2025, from all of us at Heywood! 

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