Harnessing AI's potential while managing its risk

This webinar brings together a communications perspective on clarity and comprehension with a technology perspective on controlled, governed AI implementation. The focus is practical: how to harness AI's potential without compromising trust, compliance or member outcomes.

AI tools are already shaping how members search for and interpret pension information, with people increasingly asking AI direct questions about their pensions and receiving answers drawn from scheme websites and publicly available online materials. And while this presents a new channel for a more informed member base, member adoption of AI is moving faster than formal adoption across the pensions industry, introducing new risks alongside the opportunity.

Large language models are great at summarising complex information. But they also get things wrong, and in some cases, can drift towards what resembles financial advice.

In this webinar, Heywood's Chris Connelly, and Quietroom CEO Chloe Taylor consider:

• How ambiguous or poorly structured content is a risk waiting to be amplified by AI models

• The practical and technological guardrails needed to prevent confident misinformation

• Where AI can enhance efficiency and member understanding

• Why human judgement must remain central

Watch a recording of the webinar below

 About the panel

Chris Connelly, EPMI Chief Strategy Officer Heywood

Chloe Taylor CEO Quietroom

Chris has over 30 years of experience in life and pensions administration, solution design, and proposition management. He has worked with public and private sector pensions, as well as life insurance companies. In 2022, his contributions to the pension industry through his work in PASA and MaPS were recognised by Pensions Age with the “Pensions Personality of the Year” award.

Chloe is CEO of Quietroom, an insight-led communications consultancy. Across her (nearly) ten years in the business she has worked across many big and complex pension schemes, as well as with investment firms and insurers. She spends a lot of time on strategic projects, helping Quietroom's clients make pensions more accessible to their members while working alongside multiple stakeholders, providers and complex regulation.